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Shipping & Returns
Every order ships from our facility in Oneida, New York — the same place we've made our products since 1974. Here's exactly how shipping and returns work.
Shipping
- Ships from Oneida, New York — every order leaves our own facility.
- Rates shown before you pay — shipping is calculated automatically at checkout; you see method choices and prices before submitting payment.
- Tracking within 24–48 hours — you'll get a shipment confirmation email with tracking once your order ships.
- International — if your country isn't offered at checkout, we can't ship there yet. Ask us about distributor options in your region.
Returns
- Easy to start — contact customer service and we'll walk you through it.
- Wrong or damaged item — let us know within 72 hours of delivery and we'll make it right.
- Refund timing — credits are typically issued within 7–10 business days of us receiving your return.
- Questions on a charge? Need an invoice copy? Reach out and we'll get it sorted.
Freight & Bulk Orders — 15 / 30 / 55 Gallon
Drum and bulk sizes ship by common carrier with a custom freight quote. Contact us with the product, size, quantity, and your delivery zip code and we'll quote it promptly. Commercial addresses with a dock or forklift keep freight costs lowest — residential and liftgate deliveries are available on request.
Need a hand with an order?
A real person in Oneida answers. Tell us what you need and we'll take care of it.